PRIVACY POLICY
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What kind of personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, social security number or other details to help you with your experience.
We use third-party service providers such as vk.com, Yandex.Metrica and Facebook which may collect your personal information to conduct research and analyze data. These third-party service providers are governed by separate terms and conditions which you can find out more about by the links below:
https://www.facebook.com/legal/FB_Work_Privacy
https://www.linkedin.com/legal/privacy-policy
https://policies.google.com/privacy
When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested. To improve our website in order to better serve you. To allow us to better service you in responding to your customer service requests. To administer a contest, promotion, survey or other site feature. To ask for ratings and reviews of services or products To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
Understand and save user’s preferences for future visits. Keep track of advertisements. Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browsers are a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
Remarketing with Google AdSense Google Display Network Impression Reporting Demographics and Interests Reporting DoubleClick Platform Integration
We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: https://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
On our Privacy Policy Page
Can change your personal information:
By emailing us By calling us
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old. Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
Within 7 business days
We will notify the users via in-site notification
Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Send information, respond to inquiries, and/or other requests or questions Process orders and to send information and updates pertaining to orders. Send you additional information related to your product and/or service Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CAN SPAM, we agree to the following:
Not use false or misleading subjects or email addresses. Identify the message as an advertisement in some reasonable way. Include the physical address of our business or site headquarters. Monitor third-party email marketing services for compliance, if one is used. Honor opt-out/unsubscribe requests quickly. Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at ops@deltaexpressinc.com Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
SMS Privacy Policy
DeltaExpress Inc. (“the Company”) prioritizes customer interaction and the efficient processing of their requests. To achieve this, the Company requires access to customer contact details for several purposes:
- Collecting essential information about the order process, customer preferences, and specific requirements (through forms on the Company’s website).
- Communicating with customers to resolve issues or queries during the delivery process and verify the accuracy of provided information.
- Verifying delivery addresses and locations, and correcting any discrepancies in delivery instructions, such as incorrect access codes or unlisted apartment numbers.
- Updating customers on their delivery status, including delays, reasons for delays, and the condition of their orders, along with proof of delivery, like photos.
- Sending automated SMS updates about parcel status via the DeltaExpress Inc. delivery system.
- Handling customer feedback, complaints, or queries, providing responses, discussing possible refunds for damaged or undelivered orders, processing compensation claims with insurance providers, and gathering feedback to improve service quality.
- Training staff on handling specific customer needs and instructing drivers on particular delivery details.
- Informing customers of any changes in address, contact details, or preferences during the service process.
- Sharing information related to the drivers’ schedules, workload, and payment details.
- Distributing login information for routing applications.
- Arranging payment for services rendered by the Company.
- Coordinating and clarifying necessary recipient information for efficient delivery service and updating any changes therein.
- Informing customers about the status and condition of delivered items, potential delays, and estimated times of arrival.
This SMS Privacy Policy (“Policy”) outlines how we manage the Personal Information collected from you when using our SMS Service (“Service”), provided through a third-party service provider.
The Company reserves the right to amend this Policy at any time, at its sole discretion, with or without prior notice. Updates will be indicated at the top of this Policy. Changes take effect immediately upon posting, and your continued use of the Service signifies your acceptance of these changes.
Personal Information refers to data identifying you personally, such as your mobile phone number or username, including any Personal Information you choose to include in messages sent through the Service.
Personal Information Collected
We receive your mobile number, message content, username, and any feedback about the Service when you interact with us through phone calls, verbal conversations, or when you leave your information in the Contact Us form.
Usage of Personal Information
Personal Information is used to provide the Service, process inquiries, enhance the Service, contact you for essential updates, and conduct research.
Disclosure of Information
We won’t share your SMS consent with 3rd parties. Your SMS consent is only for Delta Express Inc.
Security
The Company takes measures to protect your Personal Information, although we cannot guarantee its absolute security as it travels through third-party infrastructures.
Opting In and Out
We will not share your number with other companies or third parties, nor use it for marketing. If you want to opt-out and unsubscribe, text “STOP”.
Children’s Privacy
The Service is not designed for individuals under 18. We do not knowingly collect data from children under this age without parental consent. If you have any concerns or questions about this Policy, please email us at hr@deltaexpressinc.com.
SMS Terms of Service
Your engagement with DeltaExpress Inc.’s text messaging services (“the Service”) adheres to the outlined Terms of Service, forming a binding legal agreement (“the Agreement”). Please review these terms thoroughly:
- By submitting your phone number, you consent to receive SMS messages from us.
- We retain the right to send you essential communications related to the Service, such as announcements and administrative updates, with no opt-out available. These communications will cease once our provision of the SMS service concludes.
- If you have further inquiries about this policy, contact us at hr@deltaexpressinc.com.
- Standard message and data rates may apply. Consult your wireless provider for text or data plan details.
- Please be aware that messages received on your mobile phone can be viewed by anyone with access to your device. The Company disclaims liability for any such occurrences.
- Consent to this service is not a prerequisite for receiving other services from the Company.
- By accepting these Terms of Service and submitting your mobile phone number for our Service, you authorize DeltaExpress Inc. to contact you via text using automated dialing or other computer-assisted technology.
For any privacy concerns, please see the full version of our Privacy Policy.
Contact Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
www.deltaexpressinc.com
(866) 866-8803
hr@deltaexpressinc.com
603 Canterbury Rd,
Kings Mountain, NC 28086
